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LEGAL NOTICE / IMPRESSUM

Pursuant to EU E-Commerce Directive (2000/31/EC) and Cypriot Electronic Commerce Law L. 156(I)/2004

Information pursuant to Art. 5 E-Commerce Directive

Company Name and Legal Form

DIGITARGET LTD
Private Company Limited by Shares / Ltd.

Registered Office

JASMINE GARDENS, VILLAS, 8036, Paphos, Cyprus
Republic of Cyprus (EU Member State)

Registration Details

Commercial Register: Department of Registrar of Companies and Official Receiver, Republic of Cyprus
Registration Number: HE- 488535

Management / Director

B. Schendzielorz

Contact

E-Mail: info@the-bot.io
Website: www.the-bot.io

Person Responsible for Content

B. Schendzielorz; JASMINE GARDENS, VILLAS, 8036, Paphos, Cyprus

Supervisory Authority / Regulation

DIGITARGET LTD is not a licensed securities services company and is not subject to financial market supervision. The product THEBOT is pure software (SaaS) and does not provide regulated financial services within the meaning of MiFID II (Directive 2014/65/EU) or national implementing legislation.

Value Added Tax Identification Number (VAT)

CY 60337401W

Dispute Resolution

The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr/. Our e-mail address is: info@the-bot.io.

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Liability Notice for External Links

Despite careful content review, we assume no liability for the content of external links. The operators of linked pages are solely responsible for their content.

COMPLAINT PROCEDURE

THEBOT – Complaint Procedure

Pursuant to EU ADR Directive 2013/11/EU · EU ODR Regulation No. 524/2013 · As of: 29.05.2026

1. Scope and Purpose

This complaint procedure describes how customers of DIGITARGET LTD (hereinafter "Provider") can submit a complaint and how the Provider handles it. It applies to all users of the THEBOT SaaS subscription, regardless of their country of residence within the European Union.

The aim of this procedure is a transparent, fair and efficient handling of complaints, without customers having to immediately resort to external legal remedies. The Provider undertakes to examine every complaint seriously and to provide a reasoned response.

2. What constitutes a complaint?

A complaint is any expression of dissatisfaction by a customer regarding:

Trading losses are not subject to this complaint procedure, as the Provider is not a financial service provider and assumes no liability for trading results (cf. T&C § 9).

3. How and where can a complaint be submitted?

3.1 Primary Channel – Discord Support Ticket (preferred)

The preferred method for complaints is a support ticket in our Discord server. Discord enables fast, direct and traceable communication.

3.2 Alternative Channel – E-Mail

If Discord is not possible, a complaint can also be submitted by e-mail:

E-Mail: info@the-bot.io
Subject: Complaint – [brief description]
Response time: within 14 business days at the latest.

3.3 Required information upon submission

For prompt processing, we request the following information:

4. Complaint Handling Process

Receipt Complaint via Discord or e-mail
Initial Review 5 business days Content review and, if necessary, follow-up questions to the customer
Processing 14 business days In-depth analysis, technical investigation if necessary
Response approx. 15 business days Written, reasoned response with decision / proposed solution

The Provider undertakes to respond to every complaint within approximately 15 business days of receipt with a reasoned statement. In complex cases, this deadline may be extended to a maximum of 35 business days; the customer will in this case be informed of the delay and the expected completion date.

5. Internal Escalation

If the customer is not satisfied with the initial response, they may request escalation to management. The request must contain:

Management reviews the matter independently and issues a final statement within 15 business days.

6. External Dispute Resolution

6.1 EU Online Dispute Resolution Platform (ODR Platform)

If complaints cannot be resolved internally, consumers have access to the European Online Dispute Resolution Platform:

EU ODR Platform
URL: https://ec.europa.eu/consumers/odr/
Provider's e-mail for ODR proceedings: info@the-bot.io

The ODR platform provides an out-of-court procedure for resolving disputes between consumers and online traders.

6.2 Data Protection Complaints

For complaints relating to data protection, customers may contact the competent data protection supervisory authority directly:

Data Protection Supervisory Authority Cyprus
Commissioner for Personal Data Protection (CPDP)
1 Iasonos Street, 1082 Nicosia, Cyprus
Website: https://www.dataprotection.gov.cy
E-Mail: commissioner@dataprotection.gov.cy

6.3 Note on participation in arbitration proceedings

The Provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board, unless the Provider decides to do so voluntarily in an individual case. The use of the EU ODR Platform and the right to legal action remain unaffected.

7. Publication and Accessibility

This complaint procedure is available at:

The ODR Platform link is published in the Legal Notice at www.the-bot.io.

8. Amendments to this Procedure

The Provider reserves the right to amend this complaint procedure at any time. The current version is available on the website. Customers will be informed of any material changes.